Frequently Asked Questions
Everything you need to know about booking 1:1 online coaching and online workshops with Blacktrapeze — plus our refund policies.
Can complete beginners join a workshop or book a coaching session?
What if I need to reschedule my 1:1 coaching lesson?
What happens if I'm running late to my session?
What if Enya has to cancel my session?
Do I need any special equipment for 1:1 online coaching?
Do I need to sign anything before my first session?
What if I have an injury or physical limitation?
What's your refund policy?
Refund Policy
Online Coaching
All purchases are final, which means if you need to cancel, no refunds, partial refunds, credits or exchanges will be offered for any reason.
It is the student's responsibility to manage their own registration and arrive on time and prepared for their 1:1 lesson at the scheduled time.
You will lose your 1:1 lesson if:
- You fail to reschedule via the online scheduler at least 24h before your appointment
- You are more than 15 minutes late
- You haven't used your 1:1 lesson within 30 days from the date of purchase
If Enya White - Blacktrapeze has to cancel a lesson for any reason, the student can reschedule it to a later date.
If for any reason you cannot reschedule your own appointment, please email at least 24 hours prior to the scheduled appointment time.
Online Workshops
All purchases are final, which means if you need to cancel, no refunds, partial refunds, credits or exchanges will be offered for any reason.