Frequently Asked Questions

Everything you need to know about booking 1:1 online coaching,

online workshops and my refund policy.

Refund Policy

 

Online Coaching

All purchases — coaching sessions and workshops alike — are final: no refunds, partial refunds, credits, or exchanges for any reason.

It is the student's responsibility to manage their own registration and arrive on time and prepared for their 1:1 lesson at the scheduled time.

 

You will lose your 1:1 lesson if:

  • You fail to reschedule via the online scheduler at least 24h before your appointment
  • You are more than 15 minutes late
  • You haven't used your 1:1 lesson within 30 days from the date of purchase

If Enya White - Blacktrapeze has to cancel a lesson for any reason, the student can reschedule it to a later date.

If for any reason you cannot reschedule your own appointment, please email at least 24 hours prior to the scheduled appointment time.

 

Online Workshops

Same policy applies. All workshop purchases are final too.