Frequently Asked Questions

Everything you need to know about booking 1:1 online coaching and online workshops with Blacktrapeze — plus our refund policies.

Refund Policy

Online Coaching

All purchases are final, which means if you need to cancel, no refunds, partial refunds, credits or exchanges will be offered for any reason.

It is the student's responsibility to manage their own registration and arrive on time and prepared for their 1:1 lesson at the scheduled time.

You will lose your 1:1 lesson if:

  • You fail to reschedule via the online scheduler at least 24h before your appointment
  • You are more than 15 minutes late
  • You haven't used your 1:1 lesson within 30 days from the date of purchase

If Enya White - Blacktrapeze has to cancel a lesson for any reason, the student can reschedule it to a later date.

If for any reason you cannot reschedule your own appointment, please email at least 24 hours prior to the scheduled appointment time.

Online Workshops

All purchases are final, which means if you need to cancel, no refunds, partial refunds, credits or exchanges will be offered for any reason.